Information Technology Intern

Job Summary


 

Position Title: Information Technology Intern

Location: Mutare

Supervisor: Senior Information Technology Officer

Project Summary

The 5-year USAID funded Integrated Maternal, Newborn, Child Health and Family Planning (MNCH-FP) program in Zimbabwe’s goal is to improve maternal, youth and child health and survival in beneficiary communities and populations. The geographic focus is the seven districts of Manicaland Province, focusing on activities to increase the demand and supply of integrated, quality MNCH-FP services as well delivery of family planning services through outreach in 8 provinces. This project provides Technical Assistance (TA) to the MOHCC in Manicaland for MNCH and direct service delivery for Family Planning through outreach services.

Position Summary

This Information and Technology internship is full-time paid internship. This role requires an energetic, dedicated and detail-oriented person who can manage multiple tasks. This individual is a team-player, willing to learn and able to manage multiple tasks while adapting to shifting priorities. They will assist the Senior IT Officer with desktop support, troubleshooting desktop hardware/software problems, and carrying out projects as assigned in a culturally diverse environment.

Duties And Responsibilities


 

Duties and responsibilities

The Intern will work under the direct supervision of the Senior IT Officer with the Finance and Operations Director as a secondary supervisor to perform the following key roles:

Perform routine PC maintenance and updates for performance efficiency

Supervise and process help desk support requests

Assist in maintaining Internet service, firewalls, and telephone systems

Initiate process improvements to better answer user demands

Ask questions and get information in order to diagnose computer problems and discern what level of support is needed when a problem is presented

Provide technical assistance to office staff as needed.

Assist in software and hardware upgrades

Add or update workstations for office staff

Any other duties as assigned

Qualifications And Experience


 

Required Qualifications and Requirements:

The ideal candidate is a recent undergraduate (within the past year) or an undergraduate student (attachment year) in Computer Science or Information Technology

Knowledgeable in MS Active Directory structure, Software installations, backup and archive

Hardware and software troubleshooting ​

Printer and system maintenance

 

How To Apply


 

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