Human Resources Manager and Safeguarding Focal Point

Job Summary


Provide oversight to the management of human resources for Mercy Corps programming in Zimbabwe; Assist in the achievement of MC program objectives with the facilitation of recruitment, remuneration and staff development issues in the Human Resource Department; Ensure day to day HR functions are performed in accordance with Mercy Corps policies and procedures and HR best practice; Provide direct advice and guidance to staff on HR policies and procedures; Ensure that Mercy Corps Employee Handbook is up to date and that all policies are in compliance with Zimbabwe labor laws. As a Safeguarding focal point, coordinate, support and advise on the implementation of Mercy Corps ‘commitment to mainstreaming Safeguarding in country program operations.


Duties And Responsibilities


● Develop, implement, and administer effective human resource programs including recruitment, orientation, performance evaluation, career development, training, diversity training, risk management and safety programs.
● Payroll administration including tracking payroll changes, medical aid reconciliations, changes in salary information and terminations in payroll.
● Assist in the development of staffing and recruitment plan to ensure that each team is staffed appropriately, according to need and funding availability, in an efficient and timely manner
● Update staff information in HCM in a timely manner
● Track staff leave and ensure staff well-being is prioritized
● Remain informed, on an ongoing basis, about current and changing HR-related laws, policies and “best practices” to ensure that current and future personnel policies, employment practices, and compensation packages are within the limits of established standards, procedures, guidelines, and policies of Mercy Corps, as well as national laws.
● Implement and evaluate the national staff Personnel Policies and Procedures Manual.
● Conduct wage and salary surveys, classify positions, create compensation ranges and prepare position descriptions. Coordinate and monitor employee compensation and benefit packages for aptness, equitability and affordability, and to ensure consistency and equity within the organization and appropriate comparability with peer organizations.
● Maintain appropriate records and ensure confidentiality regarding personnel activities and personnel data including employment documentation, evaluations, exit interviews and other relevant information. Periodically audit and archive or destroy dated information, including employee and applicant files, in accordance with national law.
● Monitor employee concerns, complaints, and counseling needs and coordinate internal investigations and hearings with appropriate personnel and management.
● Participate in orientation of new personnel with respect to HR policies and procedures, including remuneration, benefits, and the organizational “work ethic”.
● Conduct employee induction and exit programmes
● Administer all health insurance issues including employee inquiries and communication with the insurance provider.
● Coordinate staff meetings and Senior Management Team meetings.
● Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.

● Champion Safeguarding policies and accompanying policy guidance support materials.
● Assist in prevention of sexual misconduct, Sexual Exploitation and Abuse (SEA).
● In partnership with the program team, assist in facilitating Safeguarding awareness-raising in local communities.
● Work with individuals and teams to help ensure that programs and operations are integrating Safeguarding measures.
● In partnership with relevant teams, identify, map, and regularly update local support services available to survivors.

Act as a reporting avenue for Safeguarding related issues, concerns or experiences and ensure next steps occur in accordance with organizational policies and procedures.
● When requested, provide logistical and planning support around investigations.
● Act as a resource to survivors and help ensure their safety, security, and well-being. Help support a survivor- centered approach.
● Help to support and raise awareness around community reporting mechanisms.
● Communicate observations and experiences and make recommendations to appropriate individuals and teams to enhance local Safeguarding strategies.
● Help to support partner capacity building in the area of Safeguarding.

Qualifications And Experience


Knowledge and Experience
The position demands a dynamic individual with a demonstrated ability to achieve results in a demanding environment.

● A Master’s degree in HR or Business Management is an added advantage
● An undergraduate degree in Human Resources Management or its equivalent.
● A professional qualification such as IPMZ is essential.
● At least 5 years’ continuous practice in a similar position with knowledge of local labor laws.
● Demonstrable experience in strategic human resources management
● Proven ability to work with diverse teams
● INGO experience is strongly preferred.


How To Apply


To apply, please send one document that includes your cover letter describing your interest, qualifications, contactable references, and your CV to Mercy Corps Human Resources at by COB 20 February 2022.

Applications should be clearly marked with the position applied for in the email subject line. Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Only shortlisted candidates will be contacted. Shortlisting will proceed as applications are received.