Job Summary


About Mercy Corps
Mercy Corps partners with communities as they move from a place of fragility to resilience, meeting urgent needs while addressing root causes – always powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Program / Department / Team
Mercy Corps has been operating in Zimbabwe since 2002 focusing its interventions on a multi-sectoral market systems development portfolio mobilizing communities to promote small-scale agriculture and revive local economies. MC Zimbabwe seeks to support at-risk communities in Zimbabwe – with a specific focus on young people, women and other marginalized groups – to

move towards sustainable development through building resilience and strong inclusive systems in the face of climatic and economic shocks and stresses. Market driven approaches are at the heart of Mercy Corps’ programming. Mercy Corps facilitates the development of systems that increase incomes and improve access to goods, with services, and employment opportunities, while reducing the risks and effects of shocks and stresses.

General Position Summary
Mercy Corps Zimbabwe will implement a 4-year Market Systems Development (MSD) program focused on urban/peri-urban and the associated rural and urban linkages. The program seeks to improve incomes, working conditions and resilience to shocks and stresses for women through sustainable livelihoods, with a particular emphasis on the potential embedded in microenterprises and informal markets. This position presents an exciting opportunity to lead a programme that pushes the boundaries of conventional MSD practice through its application of the MSD approach to employment outcomes for women in informal markets, and through its emphasis on rules, norms and networks. The MSD Regional Coordinator will be based in Bulawayo. The position holder will also provide MSD technical leadership in the region on the strategic development and management of MSD programs from new business development to technical support for implementation and close out. Zimbabwe is well positioned to grow its MSD portfolio, presenting exciting potential for the position holder’s leadership role to grow in influence and impact.


Duties And Responsibilities

Essential Responsibilities
● Develop and adaptively manage a portfolio of MSD interventions in the region that effectively enable
the informal sector system to function more inclusively for women, particularly young women, for
increased productivity, employment and income opportunities in accordance with expected
outputs, outcomes and impacts. Interventions should tackle the challenges urban informal
enterprises face, while strengthening urban and rural relations in target regions, with an emphasis
on improving worker rights and quality of work.
● Use MSD approaches to assess and analyse data to develop a good understanding of market
opportunities in the informal sector for women
● Leverage technical expertise in relevant market systems to develop and implement comprehensive
intervention strategies in close collaboration with appropriate colleagues, including other portfolio
managers, and the monitoring and evaluation team.
● Develop and modify contingency plans, business plans, work plans, budgets and other documents
necessary for the management of a portfolio of interventions, as required
● Engage in effective stakeholder management locally, engage various market players, develop
partnerships, carry out partnership activities and act as a professional and credible spokesperson for
the region.
● Build, and support team members to build, facilitative partnerships with relevant private and

sector partners which provide targeted support to stimulate behaviour changes that catalyse system
● Ensure backstopping for regional team members, including by managing a portion of the programs
directly when needed, market research, intelligence, assessments and feasibility studies; building
private sector partnerships and engagement plans; liaising with market actors to find strategic
leverage points for co-investment; and designing systemic interventions in response to root causes
of market ineffectiveness and exclusion of women and young people.

● Create and sustain a work environment of mutual respect where region team members strive to
achieve excellence.
● Promote accountability, communicate expectations, and provide constructive feedback via regular
performance discussions and strong performance management protocols.
● Supervise, hire and orient new region team members as necessary.
● Train and mentor staff in the region of operation for successful implementation of the program.
● Recognize opportunities for innovative action and create an environment where alternative
viewpoints are welcomed.
● Provide management support and coaching to relevant team members in skills, particularly MSD
technical skills including facilitation, partnership management, intervention monitoring and adaptive

● Provide guidance to team members and colleagues on the development and management of
interventions using an MSD approach

● Ensure the program meets targets, on time, on scope and on budget. This responsibility includes
collaborative work planning that keeps all region team members accountable, ensuring accurate
budget forecasting and analysis of monthly budget vs. actual reports, and proper procurement
planning in collaboration with the Operations team.
● Cross-check detailed transactions and review budget versus actual (BVA) spending reports to
determine status of program burn rates.
● Work with the Country Finance team to ensure spend-down plans and cash projections are
developed and monitored.
● Lead region team input on any budget revisions or programmatic input for financial reports.

● Conduct ongoing analysis of the markets and market systems affected by interventions, including
documenting and analysing observations and results, and drawing relevant conclusions to inform
future intervention strategies.
● Provide advisory support to the management team to identify and launch new interventions that can
be scaled up based on existing interventions and research.
● Monitoring the progress of the assigned intervention(s) and delivery against the results chain(s),
including updates to the intervention management model.
● Manage results chains, including providing key information on programme results, lessons learned

and trajectory correction strategies; modify the result chains, in a timely manner, if necessary.
● Prepare regular updates on the status of interventions, including
a) verbal updates at weekly meetings
b) progress checks against the results chain and response guides updated monthly
c) quarterly written progress reports
● Work with the MEL team to ensure the finalization of the region-specific MEL plan and any relevant
procedures with clear designation of roles and responsibilities between the Region Program and
MEL teams.
● Ensure that robust monitoring and evaluation, quality data collection and analysis, and review
systems are in place, adhered to and used as a decision-making tool, in coordination with MEL
● Capture learning from interventions, and feed these into wider learning agendas for the programme,
country and agency.
● Ensure appropriate attention to program learning and integration of lessons learned.

Qualifications And Experience


Minimum Qualification & Transferable Skills
• Masters’ degree or equivalent in International Development, International Relations, Business
Management, Gender Studies or another relevant field highly preferred.
• 4-5 years of field experience in MSD programming with a focus on markets required. At least 3 years
of experience in a supervisory role.
• Experience directly building partnerships with the private sector to increase employment
opportunities. Experience working within the private sector is a plus.
• Experience in multi-stakeholder engagement, building value propositions in both peri-urban and rural
• Strong strategic thinker with demonstrated capacity to translate concepts into action, with proven
ability to be accountable for all components of the program.
• Experience in financial inclusion, tech-based employment, or youth and gender transformative MSD
programming, or in similar themes in roles within the private sector..
• Competent in building networks, strong problem-solving skills, and ability to influence with effective
listening, persuasion, negotiation, and other techniques.
• Strong analytical and critical-thinking skills, with an ability to perform business, financial and systems

How To Apply


How to Apply
To apply, please send one document that includes your cover letter describing your interest, qualifications, contactable references, and your CV to Mercy Corps Human Resources at by COB 24 June 2022. Applications should be clearly marked with the position applied for in the email subject line.

Mercy Corps is an equal opportunity organization and encourages both female and male candidates to apply. Applicants will be considered on a rolling basis and shortlisting will proceed as applications are received. Only shortlisted candidates will be contacted.